Legal notice

Last updated: 29 July 2026

Website Operator

This website and online store are operated by:

V.O.F. Stefan en Richard
Trading online through PettaPaw.com
De Sânnen 17
9289 HJ Drogeham
The Netherlands

Legal form: Vennootschap onder firma (general partnership)

Netherlands Chamber of Commerce number: 89937503

VAT identification number: NL865158253B01

Email: info@pettapaw.com

Telephone: +31 6 12969905

Website: https://pettapaw.com/

Business Identity

PettaPaw.com is the name used for this online storefront. It is not presented as a separate legal entity.

The legal seller and contracting party for purchases made through this website is V.O.F. Stefan en Richard, unless clearly stated otherwise before purchase.

PettaPaw is operated from the Netherlands and sells online to customers in Australia. We do not claim to operate an Australian office, retail store or locally incorporated Australian business unless this is expressly and accurately stated on the website.

Purpose Of This Website

This website provides information about PettaPaw, its products, availability, prices, delivery options, returns, customer service and related ecommerce services.

Product-specific information shown on the relevant product page and the final information displayed at checkout form part of the purchase information for an order.

We take reasonable care to keep the website accurate and current. Where we identify an error in product information, pricing, availability, delivery information or another material detail, we may correct it in accordance with our Terms of Service and applicable law.

Shopify And Third-Party Services

This online store is hosted on Shopify, which provides the ecommerce infrastructure used to operate the website.

Products purchased from PettaPaw.com are sold by V.O.F. Stefan en Richard and not by Shopify.

The website may also use independent payment providers, delivery carriers, analytics services, review platforms and other service providers. Their involvement does not change the identity of the seller for products purchased directly from PettaPaw.com.

Intellectual Property

Unless otherwise stated, the original text, branding, logos, graphics, photographs, videos, page layouts and other original materials published on this website are owned by or licensed to V.O.F. Stefan en Richard.

These materials may be protected by copyright, trademark and other intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, sell or commercially exploit protected materials without prior permission, except where permitted by applicable law.

Third-party names, trademarks, product names and other protected materials remain the property of their respective owners.

Product Images And Information

We aim to present product images, colours, materials, dimensions and other characteristics as accurately as reasonably possible.

The appearance of colours may vary slightly because of screen settings, device type, lighting and display calibration.

This does not limit your rights where a product is materially different from its description, image or sample, is faulty, is unsafe or otherwise fails to meet an applicable consumer guarantee.

Website Availability

We aim to keep the website available, functional and secure. However, access may occasionally be interrupted by maintenance, technical issues, security measures, service-provider outages or events outside our reasonable control.

We may update, suspend or modify parts of the website where reasonably necessary. We will not use this section to remove obligations relating to an order already accepted or to limit rights that cannot lawfully be excluded.

External Links

This website may contain links to websites or services operated by independent third parties.

We are not responsible for the content, availability, security or privacy practices of an independent third-party website merely because a link to it appears on PettaPaw.com.

Customers should review the relevant terms and privacy information before using an external service.

This section does not remove any responsibility we may have for a service provider acting on our behalf in connection with an order placed through PettaPaw.com.

Liability

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of a contract, our negligence or our failure to comply with an applicable legal obligation.

To the maximum extent permitted by law, we are not responsible for loss caused solely by:

the misuse of a product or failure to follow applicable care or safety instructions;
materially incorrect information supplied by the customer;
unauthorised use of an account that was not caused by our failure to use reasonable security measures; or
an event outside our reasonable control, except where applicable law places responsibility on us.

Nothing in this Legal Notice excludes, restricts or modifies liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any consumer guarantee, statutory right or other liability that cannot lawfully be excluded, restricted or modified.

Australian Consumer Rights

Products supplied to consumers in Australia may be protected by the Australian Consumer Law.

Australian consumers may have non-excludable rights where goods are faulty, unsafe, not of acceptable quality, not fit for a disclosed purpose, or do not match their description or sample.

Nothing in this Legal Notice, our policies or other website content excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Further information about returns and available remedies is provided in our Returns & Refunds Policy.

Privacy And Cookies

We process personal information in accordance with our Privacy Policy and applicable privacy and data-protection law.

The Privacy Policy explains what information we collect, how and why it is used, the service providers with whom it may be shared, international data transfers, retention, cookies and available privacy rights.

Shipping, Returns And Contract Terms

The following policies form part of the information provided to customers using this website:

Terms of Service
Shipping Policy
Returns & Refunds Policy
Privacy Policy

Where different pages contain inconsistent information, we will not rely on the inconsistency to reduce a mandatory consumer right. We will correct material inconsistencies as soon as reasonably possible.

Complaints And Customer Support

Questions, complaints and legal notices relating to this website or an order may be sent to:

Email: info@pettapaw.com

Telephone: +31 6 12969905

Postal address:
V.O.F. Stefan en Richard
De Sânnen 17
9289 HJ Drogeham
The Netherlands

Please include your order number where the matter relates to an existing order.

Governing Law

This website, this Legal Notice and contracts concluded through PettaPaw.com are governed by the laws of the Netherlands.

This choice of law does not deprive an Australian consumer, or another consumer, of mandatory protections that apply under the law of their place of residence, including rights under the Australian Consumer Law where applicable.

Nothing in this section prevents a customer from bringing a matter before a court, tribunal, regulator or consumer-protection body that has jurisdiction under applicable law.