01
Product clarity
Product pages present the current price, images, the available colours and sizes, and the product information supplied for that item.
Our story
Everyday essentials for dogs and cats.
PettaPaw is an online pet supplies store serving customers in Australia. We bring together practical products for travel, feeding, home comfort and play, for dogs, cats and homes with both, all in one clearly organised storefront.
Our aim is simple. Make it easier to review the product, understand the sizing, see the complete price and order with clear delivery and return information.
Free shipping across Australia
Australian storefrontAUD pricing
Free standard shippingAll Australian orders, no minimum
Free 30 day returnsConditions apply
Customer supportEmail and telephone available
What PettaPaw does
Made for the life you share with your pet.
PettaPaw focuses on practical pet supplies for daily routines. Carriers and car travel gear, slow feeders and licking mats, cooling mats, cat caves, litter mats, play tunnels, scratch protectors and wall shelves.
We operate as an online retailer. Products can be reviewed and purchased through PettaPaw.com, subject to the availability, price and variants shown on the relevant product page.
AUPrimary storefront market
AUDStorefront currency
OnlineRetail business model
How we approach the store
Clear information before checkout.
Customers should be able to understand what is being offered, what it costs and which conditions apply before placing an order.
02
Australian storefront
The store is set up for customers shopping in Australia, with AUD pricing and free standard shipping on all Australian orders. Returns are free within 30 days of delivery, subject to the conditions in our Returns and Refunds Policy.
03
Accessible customer care
Shipping, returns, refunds and contact information are available through the policy pages, with direct email and telephone support.
From browsing to support
How shopping with PettaPaw works.
The applicable product details, availability and total order information are shown during the shopping and checkout process.
01
Review the product
Check the images, description, current price, colour and size availability, and any measurements or fit notes on the product page. Measure your pet where sizing applies.
02
Confirm your order
Review the selected products, delivery address, available shipping method and complete order total before submitting checkout.
03
Receive tracking
After dispatch, tracking information is supplied so the shipment can be followed through the carrier network.
04
Contact us when needed
Questions about an order, delivery, sizing, return or refund can be sent directly to our customer service team.
Customer commitments
Practical information, easy to find.
These summaries do not replace the complete policy terms. Always review the applicable policy for all conditions and details.
Shipping to Australia
Free standard shipping on all Australian orders, with no minimum order value. Normal processing takes 1 to 2 business days and the estimated total delivery period is 3 to 7 business days.
Read Shipping PolicyReturns and refunds
Free returns can be requested within 30 calendar days after recorded delivery. Product conditions, exclusions and the approved return process apply.
Read Returns and Refunds PolicyCustomer support
Our team helps with products, sizing, orders, payments, tracking, returns, refunds and complaints. We aim to respond within 1 to 2 business days.
Contact usBusiness transparency
Who operates PettaPaw.
PettaPaw.com is operated by the Netherlands business listed here. You can find the same details in our policy pages and at checkout.
Online storePettaPaw.com
Legal operatorV.O.F. Stefan en Richard
Legal formVennootschap onder firma
Chamber of Commerce89937503
VAT identificationNL865158253B01
Emailinfo@pettapaw.com
Telephone+31 6 12969905
Customer serviceMonday to Friday, 08:00 to 17:00 CET/CEST
Registered business addressDe Sânnen 17
9289 HJ Drogeham
The Netherlands
9289 HJ Drogeham
The Netherlands
The registered business address is not automatically the authorised return destination. Customers must request and receive return instructions, including a free return method, before sending a product back.
Discover PettaPaw
Find something they will use every day.
Explore practical essentials for dogs and cats, with product information and available variants displayed before purchase.
Shop all products