Contact information

PettaPaw.com is an online pet supplies store operated from the Netherlands, selling dog and cat essentials to customers in Australia.

Business details

Legal operator: V.O.F. Stefan en Richard
Trading online as: PettaPaw.com
Legal form: Vennootschap onder firma (general partnership)
Netherlands Chamber of Commerce (trade register) number: 89937503
VAT identification number: NL865158253B01
Registered business address: De Sânnen 17, 9289 HJ Drogeham, The Netherlands

Customer service

Email: info@pettapaw.com
Telephone: +31 6 12969905
Customer service hours: Monday to Friday, 08:00 to 17:00 Netherlands time (CET/CEST)
Response target: within 1 to 2 business days

Please include your order number when your enquiry relates to an existing order.

Delivery

We ship to addresses throughout Australia. Standard delivery is free with no minimum order value, and the estimated total delivery time is 3 to 7 business days from order placement. Full terms are set out in our Shipping Policy.

Returns

The registered business address is not automatically an authorised return destination. Request return instructions before sending an item. Full terms are set out in our Returns and Refunds Policy.

Related policies

Shipping Policy · Returns and Refunds Policy · Terms of Service · Privacy Policy · Legal Notice

Last updated: 22 August 2026